Caring for your rug
We want you to have your rug in your life for a long time. Here’s a few tips to help make that happen.
At home care guide
Natural fibres do not respond well to chemicals.
Follow our simple guide below to remove light stains. For stubborn stains, refer to a professional cleaner.
Note - do not follow these steps if you have a bamboo silk rug or a rug with viscose content - contact a professional cleaner.
For spills - Carefully remove as much of the spill as possible without rubbing the stain further into the pile. We suggest you use paper towels to absorb any liquid residue. Once you have absorbed the initial spill, then focus on absorbing as much of it out from the rug as possible.
Do this by taking a clean towel or absorbent fabric and cover the spill, add some form of weight (a heavy book does the trick) on top of the towel/fabric to help draw the liquid up from the rug. Leave it until the spill has been absorbed.
If the spill has left a stain, we recommend spot cleaning with lukewarm water and a gentle Woolsafe soap (avoid harsh chemicals, as these can strip the dye and make the stain worse.)
Dilute the wool safe soap with lukewarm water in a bowl. Apply sparingly to the stain. Do not rub the stain, simply blot and place a thick towel on top to absorb the residue. Repeat this step by blotting with the wool/water mix and then absorbing with a towel until the stain is gone.
Be sure to dry the rug properly after spot cleaning. Do this by either hanging outside if size allows. Alternatively place a towel under the rug where the stain was, and a towel on top of the rug where the stain was with a weight. The aim is to absorb as much liquid from the front and back of rug as possible.
If the stain is stubborn and remains, we suggest you contact a professional cleaner, reach out to us at firstname.lastname@example.org for a list of our preferred cleaners.
We recommend having your rug treated with Microseal. Microseal is a multi dimensional product designed to protect fabric, rugs and carpet from stains and damaging UVA and UVB rays, whilst maintaining the appearance and texture of the fibre. Unlike other products, Microseal penetrates and coats the whole fibre, therefore does not need to be reapplied after cleaning and lasts 10 commercial cleans before having to be reapplied.
This is a simple, one time treatment provided by an approved Microseal applicator. Our team will be in touch to arrange a day and time that suits you for this to be applied at your home.