We will gladly replace an item if it is faulty, please notify us within 7 days of receiving the item at firstname.lastname@example.org.
If you wish to exchange or return a product, we must be contacted within 7 days of receiving your item and the item must be returned within 30 days.
Items must be returned in the same condition which you received them, with original packaging, tags and packaged appropriately. Initial shipping fees will not be refunded unless the item is faulty.
You will also be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Items must be sent back via track and trace, with signature required. We will either exchange it, replace it, provide a credit or refund the purchase price at our discretion.
We do not exchange, refund or accept returns on any sale items, or custom rug orders; these are final sales.
For all customs orders, we require a 50% deposit to confirm the order, the lead time begins from the date payment clears. Deposits are non-refundable on custom orders, for change of mind a credit note will be issued.