Shipping & Returns

New Zealand

Free shipping nationwide (tracked & traced)

North Island

3-4 working days if placed before 1pm NZT on any working day.

South Island

4-5 working days, if placed before 1pm NZT on any working day.

Rural Deliveries

4-5 working days, if placed before 1pm NZT on any working day.

When ordering XL rugs (3m x 4m), our team will be in touch directly with you to organise the best day for delivery. To ensure your order arrives safe and sound we require a signature for all deliveries.

If you would prefer to leave order outside your door without a signature, please include a note with your order during check-out. Please note, Nodi accepts no liability for any loss or damage to the package after delivery.

*Please note delivery does not include install. Like a hand with installing the rug? Please email hello@nodirugs.com for more information.

All International Orders

We ship worldwide. Please get in touch with our team at: hello@nodirugs.com for an accurate shipping quote based on your location and to assist with best delivery options.

We will send your order’s tracking number via email once processed so you’re able to keep a close eye on when to expect your delivery. If you have any questions our team is here to help, simply email us: hello@nodirugs.com 

Returns & Terms and Conditions

What is your returns policy?
We will gladly replace an item if it is faulty, please notify us within 7 days of receiving the item on hello@nodirugs.com. If you wish to exchange or return a product, we must be contacted within 7 days of receiving your item and the item must be returned within 30 days.

Items must be returned in the same condition which you received them, with original packaging, tags and packaged appropriately. Initial shipping fees will not be refunded unless the item is faulty.

You will also be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Items must be sent back via track and trace, with signature required. We will either exchange it, replace it, provide a credit or refund the purchase price at our discretion.

We do not exchange, refund or accept returns on any sale items, or custom rug orders these are final sales.

For all customs orders, we require a 50% deposit to confirm the order, the lead time begins from the date payment clears. Deposits are non-refundable on custom orders, for change of mind a credit note will be issued.

Which currency do you charge in?
All prices are in NZD. We do not keep any customer credit card details. We accept payment by direct deposit (from NZ customers only, please send e-mail to enquire) and credit card (All major credit cards).

Who pays international Duties, Taxes and Customs Charges?
We cannot guarantee local tax and duty fees will not be imposed when purchasing outside of New Zealand. If this situation should arise, this is the sole responsibility of you as the receiver. Please contact your local customs authority for more information.