At Nodi Rugs our focus is on hand made, individual items, being both a handmade and natural product some variation in colour and size will occur. The below variation can occur - These are not considered flaws but part of the nature of a hand crafted product;

• Each rug is hand dyed at the time of production and variance between samples and products will occur, although our artisans take every measure to ensure accurate colour matching, a slight variation may occur from dye lot to dye lot.  

• As our products are handmade it is impossible to achieve an exact size and can vary between +/- 5%, this is considered normal and acceptable. 

• Natural rugs will fade in the sun, please beware of this when you are placing your rug in a room. We suggest applying MicroSeal to decrease the fading and rotating your rug often for even colour fade.  

• Any shedding with all natural fibres is to be expected, the rug will most likely shed in the initial stages of its life, this is a characteristic of the fibre and will settle over time and is not a fault.

• Pilling can occur due to traffic, moving furniture, vacuuming or other mechanical agitation. This can be trimmed with scissors. 

• Pop ups: due to the type of weaving, there can be short fibres popping up while the rug settles. This can be trimmed or pushed through. 

Visit our care page on our website for more information and links to videos of how to care for your rug.

https://nodirugs.com/pages/caring-for-your-rug

Warranty: Nodi Rugs are handmade and are therefore unable to have an unconditional warranty. However, we will repair or replace any rug if it is defective during the 12 months from the date of purchase provided the rug was used for normal household purposes and maintained in accordance with the care instructions. Any improper or negligent use/ storage will void this warranty. The warranty applies to household residential use only and not to any commercial, contract, rental, trade, institutional or other non-residential use. If you wish to make a claim under this warranty, you must provide photographic evidence to support your claim along with your order number and designer name if this is applicable.

Once your order has been delivered or you have collected it, Nodi is no longer responsible for the condition of the rug and any improper storage.

Change of Mind: We aim to depict items and images on our website as true as possible to the products but cannot guarantee every device will accurately depict the actual colour of the merchandise. To help with your decision making, we do offer samples, in home design consultations and appro on all our rugs (Auckland only) and if you live outside Auckland we can use our Visualiser tool for you to virtually see one of our rugs in your space – if you are still unsure and require further help please call our showroom and one of our design consultants will be able to help (09) 390 0370.

We do not offer a refund if you change your mind on a particular purchase, however we will offer a credit for the value of your purchase. In the event that you change your mind on your purchase, a Nodi representative needs to be contacted within 30 days of the item being delivered. 

A restocking fee of $350 is payable for change of mind. You are also responsible for covering the cost of the return shipping back to our Auckland warehouse. Return shipping costs will be quoted at the time of the change of mind and will be charged and paid prior to the rug being collected. 

Upon Nodi warehouse receiving the unwanted returned rug, our team will inspect the rug for any damages and ensure it is in sellable condition. If sellable condition is confirmed a credit note minus the restocking fee will be issued. Shipping costs will apply for any new purchases. Note we will not issue a credit if the returned rug arrives damaged due to neglect or mistreatment by the customer. 

Please note that our terms on change of mind do not apply to archive, sale or custom rugs or carpets.

A change of mind on entrance mats will only be accepted if the mat is in saleable condition with original jute sack packaging. Customer is responsible for return shipping charges to our Auckland showroom. 

Custom Orders: We do not exchange, refund or accept returns for change of mind on custom orders, unless proven faulty as these have been made to order especially for you. 

Current lead times including shipping for our container shipments is 15 weeks from our order cut off date, these are subject to change without notice – you will be advised at the time of purchase the current expected delivery date. Please email hello@nodirugs.com for any information on our container cut off and delivery dates. For custom orders choosing Air Freight, the current lead time including shipping is 12 weeks.  

Note, due to the hand knotted nature of our Hand Knotted Jute rugs this style has a longer production lead time than our other styles. For custom orders please email hello@nodirugs.com for more information on this style and current lead time.

All shipping dates are provided according to our buyplan, any manufacturing and/or shipping delays are beyond our control we therefore cannot commit to any arrival dates until we have the product in our Auckland warehouse. We will update you on ETA’s to the best of our ability with the information provided from our manufacturer and shipping partners. 

For custom orders, a 50% deposit is required in order to commence production, the 50% balance is to be paid in full once items have been received into our warehouse. If you are not ready to receive your order once it is available to be dispatched from our warehouse, we still require the final payment in full to hold your order and storage fees will apply. Storage fees for rugs is $9.65 per week and is subject to change without notice. This deposit is non refundable for change of mind or cancelled orders. Received deposit payments are treated as acceptance of Nodi Handmade Rugs Terms and Conditions.  

For all custom orders that are ordered from a sample, it must be noted each rug is hand dyed at the time of production and variance between samples and products will occur. Although our artisans take every measure to ensure accurate colour matching, a slight variation may occur from dye lot to dye lot. Being a handmade item there will be some variation in colour and size - these are not flaws but part of the nature of a handmade product. A +/- 5% size variation is considered normal and acceptable. We do not offer any return or refunds due to colour variations from samples and/or size variations within the 5% tolerance. We respect our right under consumer law not to offer refunds on any orders delayed by natural disasters, national or global pandemics or production and shipping delays. These are not grounds for refunds under any circumstances as they are ultimately beyond our control. 

Underlay and MicroSeal: MicroSeal is applied prior to delivery. This service can be arranged on your behalf, any issues arising with the parties are to be raised directly with the third party company. 

Underlay is supplied separately from your rug from our third party supplier.  

Nodi takes no responsibility for any services related to third party companies such as couriers and MicroSeal New Zealand.

Delivery: We deliver within Auckland on a Tuesday and Thursday between 8am-1pm each week. We will contact you with confirmation of your delivery day via email and our carrier will call you to confirm the night before. We do offer a timed delivery and installation service for an additional cost. Please contact us for details. This service is only available in the Auckland area currently. 

Auckland deliveries are delivered and carried inside your house to required room only, rural and nationwide deliveries are sent via freight which means only one driver delivers to your driveway only. Someone will need to be on the other end to help unload. 

*Please note delivery does not include install. Installation within Auckland can be arranged for an additional installation fee. Please email hello@nodirugs.com for more information. 

North Island

3-7 working days if placed before 1pm NZT on any working day.

South Island 

4-10 working days if placed before 1pm NZT on any working day. 

Our carriers cannot confirm an exact time/day for delivery. We can mark delivery requests provided by you on your item(s) but we cannot guarantee the person making the delivery will be able to comply. Deliveries take place Monday to Friday. Once the carrier has picked up your order, you’ll be emailed a tracking number so that you can follow the journey of your item(s).

Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the packaging is damaged, please do not sign the delivery docket and contact us immediately. 

If you wish to make any changes to your delivery date after your order has been picked and dispatched, this will result in a restocking fee of $350.

Installation: Installation within Auckland can be arranged for an additional installation fee. Please email hello@nodirugs.com for more information.

Storage: If you are unable to receive your order Nodi is able to store your order at our Auckland warehouse for a weekly storage charge of $9.65. This charge will be invoiced monthly for the full extent of the storage period. Storage invoices are payable within 7 days. Any overdue invoices will be subject to a weekly 5% interest fee.

Expected Delivery Date: An expected delivery date will be agreed between you and your sales rep at the beginning of your order process. This agreed date is the point of reference for all other timings of Nodi's terms and conditions.

If your order is unable to be dispatched at the agreed dispatch date due to your own delays, Nodi can hold your order for a fee that will be charged out monthly and the order itself needs to be paid in full by the original dispatch date. For full storage fees and terms please read the above. For orders over the value of $20,000, please ensure you read the terms under invoicing and late payments.

Pricing or Website Error: If an item is advertised for sale at a particular price either on the Nodi rugs website or in store, Nodi Rugs reserves the right to advise you, our customer, that an error has been made and the price is incorrectly advertised. We do not have to sell the item for the advertised price in the event that it is a genuine mistake. This is in compliance with the Fair Trading Act 1986. The Act protects the consumer against being misled or treated unfairly by retailers. It also protects retailers when genuine mistakes occur with pricing errors. 

Invoicing and Late Payments: Orders at the value of $20,000 and above are subject to a monthly late fee of 5% of the value of your order. This late fee will be applied, if the final payment of your order is not paid within 7 days of the invoice being issued.

Final payments are required prior to dispatch as well as when an order is needing to be held past the agreed expected delivery date.

Orders will not be stored without first being paid in full. Only items with at least a 50% deposit payment made against them are secured and placed on hold to an order. Nodi offers a 1 weeks grace period for payment to be made against an order initially before items are again available to be sold. After the grace period Nodi is not responsibility if items are sold or go out of stock prior to payment being made.

For our Carpet Terms and Conditions please click here.