Terms and conditions
What is your returns policy?
We will gladly replace an item if it is faulty, please notify us within 7 days of receiving the item on firstname.lastname@example.org. If you wish to exchange or return a product, we must be contacted within 7 days of receiving your item and the item must be returned within 30 days. Items must be returned in the same condition which you received them, with original packaging, tags and packaged appropriately. Initial shipping fees will not be refunded unless the item is faulty. You will also be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Items must be sent back via track and trace, with signature required. We will either exchange it, replace it, provide a credit or refund the purchase price at our discretion. We do not exchange, refund or accept returns on any sale items, or custom rug orders these are final sales.
Which currency do you charge in?
All prices are in NZD. We do not keep any customer credit card details. We accept payment by direct deposit (from NZ customers only, please send e-mail to enquire) and credit card (All major credit cards).
Who pays international Duties, Taxes and Customs Charges?
We cannot guarantee local tax and duty fees will not be imposed when purchasing outside of New Zealand. If this situation should arise, this is the responsibility of the receiver. Please contact your local customs authority for more information.