How to care for your Handcrafted Rugs and Carpet

Natural fibres do not respond well to chemicals or baking soda. Follow our simple guide below to remove light stains.

*Note – this guide is for Wool and Jute rugs only.

1. Carefully remove as much of the spill as possible with a paper towel to absorb liquid residue, without rubbing the stain further into the pile.

2. Once you have absorbed the initial spill, then focus on absorbing as much of it out from the rug as possible. Do this by taking a clean towel or absorbent fabric and covering the spill, add some form of weight (a heavy book does the trick) on top of the towel/fabric to help draw the liquid out and up from the rug’s fibers. Leave it until the spill has been absorbed.

3. If the spill has left a stain, we recommend spot cleaning with lukewarm water and a gentle wool-safe soap (avoid using harsh chemicals, as these can strip the dye and make the stain worse.) Dilute the wool-safe soap with lukewarm water in a bowl. Apply sparingly to the stain. Do not rub the stain, simply blot and place a thick towel on top to absorb the residue. Repeat this step by blotting with the wool/water mix and then absorbing with a towel until the stain is gone.

4. Be sure to dry the rug properly after spot cleaning. Do this by either hanging it outside, if size allows, or alternatively place a towel under the rug where the stain was, and a towel on top of the rug where the stain was with a weight. The aim is to absorb as much liquid from the front and back of the rug as possible.

*Note - do not follow these steps above if you have a Bamboo Silk rug – please contact a professional cleaner. We do not recommend using a rug doctor on any of our rugs. If the stain is stubborn and remains, we suggest you contact a professional cleaner.

Reach out to us at for a list of our preferred cleaners. 

Due to the natural fibre and handmade nature of our rugs, some little bits of yarn may pop up over time. This is not a fault; it is part of the nature of the rug. Any loose fibres can be gently trimmed with scissors to keep your rug looking tidy. 

We recommend having your rug treated with Microseal.

Our full price bamboo silk rugs have microseal included in the purchase price of the rug. We recommend adding microseal to your wool and jute rugs.

Microseal is a multi dimensional product designed to protect fabric, specifically rugs and carpet, from stains and damaging UVA and UVB rays, whilst maintaining the appearance and texture of the fibre.

Unlike other products, Microseal penetrates and coats the whole fibre, therefore does not need to be reapplied after cleaning and lasts 10 commercial cleans before having to be reapplied. The application of Microseal is a simple, one-time treatment provided by an approved Microseal applicator.

Our team will be in touch with you to arrange a day and time that suits for this to be applied at your home.

We recommend regularly vacuuming your rug to keep it looking crisp. For best results, use a motorised head with the brushes off and vacuum in the direction of the weave.

An underlay helps to keep your rug from slipping on hardwood floors. To organise the set up of this, open the underlay completely and lay it flat on the floor, white-side down. Push firmly against the floor to make sure there are no lumps, then roll your rug over the top. Two people doing this task will make it much easier to manage.